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Modern Workplace
Starts Here


Productivity is a leading customer service company.
We just happen to also do Technology



Book your free consultation
or call us on 1300 427 822 for a chat.


Meet With Us

Here's what we do.


No two clients are the same, and our support is tailored to suit your requirements.


In office or out of office, we provide support to your business securely, no mater where your team work from.


Our experienced and qualified team don't just stop at supporting your business. We actively plan and maximise tech for your business.


Your data is your business and we cover each and every base, securing your devices, your data and providing full end to end business continuity.

Microsoft 365 and Azure Cloud Solutions
As a Microsoft Solutions Partner for Modern Work, we know Microsoft. Microsoft 365 and Azure are core to our solutions, whether its productivity and collaboration tools, security and compliance, IaaS or the management and mobility of devices. As a Microsoft Surface Authorised Reseller we can complete your modern workplace journey end to end.
Business Grade Internet and SD-WAN
Connect is our NBN and Internet access solution with connections in business and education all across Australia. We provide multiple carrier options, including NBN Enterprise Ethernet, FTTN/FTTP/FTTC, 4G, Fixed Wireless, Starlink, Telstra Wholesale and dedicated 1:1 fibre ethernet up to 1gbps. Our connections are supported by our local service desk with business and enterprise grade service level agreements with our providers and we offer SD-WAN branch office connectivity as well private access into Azure.
RingCentral MVP and Microsoft Teams Unified Communications
We proudly partner with RingCentral and Microsoft Teams to deliver the two industry leading unified communications to our clients. Removing the boundaries of a desk phone at the office, we utilise Cloud voice solutions to provide mobility and flexibility as well as extended features including video conferencing and contact centres. An all-inclusive, easy to use, seamless Cloud voice solution.
Secure, High Performing Networks and Wireless
With Aruba and Cisco Meraki Networks, we deliver scalable, high density and high performance Cloud managed wireless and switched networks for small business through to mission critical health and aged care as well as campus wide K-12 education clients
Device Lifecycle Management
Management of device lifecycle, whether it is laptops, desktops, networking equipment or server infrastructure is critical for efficient IT. We are able to ensure that devices remain current within your organisation working closely with you for lifecycle planning. To assist in the lifecycle we offer both Microsoft and Apple finance solutions as well as specialist IT leasing options with other finance partners.
Managed Support Services
Our Managed Support Services are tailored for each business as not every business fits into a "Gold, Silver or Bronze" pricing structure. The difference with our Managed Services is that we have the option for no lock in contracts, offering the flexibility of month-to-month agreements, ensuring our level of service is what keeps you coming back, not lengthy contracts, and we still offer the option of traditional break fix pay-as-you-need support.
Mature ServiceDesk Team
Based locally in Queensland, our Service Desk operates 24 hours a day, 7 days a week with a mature operating structure in place. Offering targeted response times of 15 minutes or less for all levels of clients during business hours, our team operates at a high level of maturity to support your business when you need it most.
Cyber Security
End to end protection of business data is critical, and never more so than today with the threats faced in the current digital landscape. Our security reach covers all aspects of your technology from device and network protection, identity protection, zero trust, ransomware protection and staff training and awareness.
Backup and Disaster Recovery
Protection for On-Premise, Cloud IaaS and SaaS platforms is essential for business continuity. We have for many years partnered with Tier1 vendors to provide disaster recovery and backup solutions with industry leading Recovery Point Objective (RPO) and Recovery Time Objectives (RTO) as well as strong data retention policies. Our solutions cover businesses of all size, no mater where the data resides.
SSE - Security Service Edge
Security Service Edge (SSE) is a relatively new term used to describe a set of integrated, cloud-delivered, security services that broker secure connections between authorised users and business resources by using identity and policy. First introduced by Gartner in 2021, Security Service Edge (SSE) represents the future of security connectivity. As more and more users work outside the corporate perimeter due to hybrid work, adoption of SaaS apps (i.e. M365, Salesforce, Box etc.) increases, and private applications move to public cloud, IT leaders have realised that it no longer makes sense to backhaul user traffic to a corporate network. Because of this, many IT leaders are looking to replace traditional network security appliances (i.e. Firewalls, VPN gateway appliances, web gateway appliances etc.) in an attempt to better protect data, deliver a better experience and reduce costs for the business.

SSE platforms are the modern alternative to traditional network security technologies. They extend secure connectivity out to the users location through cloud services – without connecting users to the corporate network, exposing applications or IT infrastructure to the Internet, or requiring complex network segmentation. Instead, a Security Service Edge (SSE) platform allows IT to provide end users with secure access to private applications from anywhere, safely access the Internet, and quickly access SaaS apps used for work. SSE services that include Digital Experience Monitoring (DEM) can even boost user productivity by making it easier for network operations managers to monitor application, device and network performance.

And how we do it.


Our reputation is hedged on the technology that we deploy, and for that we need to have confidence that we are working with the best vendors in the industry.

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These industry leaders work with us,
find out why.









Productivity

Masataha Group Pty Ltd

ABN 12 512 501 934





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